Castle Catering respects your privacy and is committed to protecting your personal information at all times in accordance to the law. We make sure that our customers, enquirers and visitors also have the full access and protection which the Data Protection Act 2018 (DPA) and the new General Data Protection Regulation (GDPR) allows.
In compliance with the GDPR legislation, we have conducted a full audit of our working practices. This is ongoing, and our statement will be updated regularly into the future.
This website (www.castle-catering.co.uk) and references herein to ‘website’ are to the ‘Controller’, and references to ‘we’, ‘us’ or ‘our’ etc, are to the ‘Processor’ trading as Castle Catering of Boturich Castle, Alexandria, Dunbartonshire, Scotland, G83 8LX.
What we need
Why we need it
What we do with it
How long we keep it
In the case where it is required:
In relation to an enquiry
The Processor will keep your initial submitted data for approximately 1 month as an enquiry is handled. Your information can be deleted or anonymised at your request by messaging us from the contact page of this website.
In relation to a product purchase and/or supply of our Services to you
The Processor will store your data for a number of years as required by tax law. Some aspects of your data can be deleted or anonymised at your request, to the extent allowable by the GDPR. Where we have provided a Service, a working relationship can be deemed established, and your information may be kept longer as we manage our relationship. This will include communications to provide you with our Services and may include other important information i.e memos and marketing communications etc thereafter. You may also opt out or unsubscribe from memos and marketing communications at any time by messaging us from the contact page of this website.
What are your rights?
If you wish to raise a complaint on how we have handled your personal data, you can contact our DPO who can be reached from the contact page of this website.
If you are unsatisfied with our response or believe we are not processing your personal data in accordance with the law, you can submit your complaint to the Information Commissioner's Office (ICO) at www.ico.org.uk .
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